If you love this hobby of traveling around the world for
free or saving tons of coins on Air tickets/hotel stays. You should be familiar
with what the title of this post says. Essentially, anything is possible, it is
just matter of fact “Are you going to Ask?”.
Let me give you a few examples.
Chase is very friendly in terms of matching Credit card
offer, say you applied 30 days ago for a 40,000 points(miles) card and Chase
bumped the offer to 60,000. Send them a SM and most likely they will match you.
I’ve explained how here
I sent UA MileagePlus an email and they said “ no problem” within 24 hours. I am very happy that I avoided a mileagerun
3.
Complaint and compensation
I can’t remember how many times that if I have some
negative feedback(or complaint) about ground agent or flight attendant or hotel
staff or room or literally anything that I feel I’m obligated to feedback to them
to improve in the future. Most of time,
I received “apologized letter” and often time, I receive flight voucher/coupon/miles/points
or some small gift to compensate and appreciate my feedback.
Being in the customer services industry for many years, I know this is the way we apologized to our customers and kept our customers’ loyalty and why not take it with a 5 minutes email? Never hurt to ask, right?
4.
Rule is rule, exception always occurs
Every company has their rules that they ask us to
stick to it, this is quite understandable. However, tell you what, they do have
exceptions. For example, Priceline.com has strict rule of no change, no refund
once you booked their hotel or air flight. But if you do have some emergencies,
call them, they will accommodate once you can approve it, such as email them
your family doctor’s visit record.
1.
Chase SM (Secure Message)
Chase is very friendly in terms of matching Credit card
offer, say you applied 30 days ago for a 40,000 points(miles) card and Chase
bumped the offer to 60,000. Send them a SM and most likely they will match you.
I’ve explained how here2. A few hundred miles short for Elite Status
I missed my flight two weeks ago and I posted my story here. After I returned home, I asked MMS Daraius what's my options, Daraius suggested me to email them and try the "never hurt to ask".I sent UA MileagePlus an email and they said “ no problem” within 24 hours. I am very happy that I avoided a mileagerun
Dear Mr. Lu:
Thank you for contacting the
MileagePlus Service Center.
No problem. I gave you credit for your
original scheduled flights on 11/5/2012 and removed the others. Please check
your account in 24 hours. For technical reasons, I had to post the new flights
with a date of 11/6/2012.
Regards,
MileagePlus® Service Center
Original Message Follows:
Hi, I was late for my flight
from SEA-IAD-FLL, confirm# , ticket#: . The gate agent managed to rebook me to
SEA-IAH-FLL. Thanks for that!
However, I am now short 246 miles to elite for 2013, which I
intended to fly IAD vs IAH for the extra miles. :-)
I don't have travel plan for
the rest of 2012, is that possible for you to credit me the same amount miles
SEA-IAD-FLL-IAH-SEA vs SEA-IAH-FLL-IAH-FLL?
3.
Complaint and compensation
I can’t remember how many times that if I have some
negative feedback(or complaint) about ground agent or flight attendant or hotel
staff or room or literally anything that I feel I’m obligated to feedback to them
to improve in the future. Most of time,
I received “apologized letter” and often time, I receive flight voucher/coupon/miles/points
or some small gift to compensate and appreciate my feedback. Being in the customer services industry for many years, I know this is the way we apologized to our customers and kept our customers’ loyalty and why not take it with a 5 minutes email? Never hurt to ask, right?
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